Legal
These terms govern all subscription, hosted, and online services provided by Twilight I.T. LLC. Please read them carefully before using our services.
Last Modified: September 20, 2026
Overview
These Terms of Service apply exclusively to subscription-based and hosted services provided by Twilight I.T. LLC, including web hosting, web development, Microsoft 365 licensing, domain registrations, email security, SEO & Online Visibility, and any other recurring or managed online service.
IT Services are covered separately. On-site and remote IT support services are governed by a separate IT Services Engagement Agreement, which requires a signed agreement between Twilight I.T. LLC and the client prior to services being performed. Contact us to obtain a copy.
By purchasing, activating, or continuing to use any Twilight I.T. service, you agree to these Terms in full. If you do not agree, please contact us before your next billing cycle to discuss your options.
Core Terms
The following terms apply to all subscription and hosted services unless a service-specific addendum states otherwise.
Twilight I.T. LLC provides web hosting, web development, Microsoft 365 licensing, domain registration management, email security, SEO & Online Visibility, and related subscription-based services. All services are provided "as is" without warranties, expressed or implied, except as specifically stated in a signed service agreement.
Subscription services require a valid credit card on file and are billed at the time they are due in accordance with the applicable service billing cycle. All sales are final.
Standard service cancellations require 30 days’ written notice prior to the next billing cycle. Clients must submit cancellation requests in writing via email to [email protected].
Microsoft 365 licenses and any other services with annual commitments are subject to the vendor’s terms in addition to these Terms.
Domain Names
Twilight I.T. manages domain registrations on behalf of clients as a convenience service. The following terms apply to all domains managed or registered through Twilight I.T.
Important: Twilight I.T. LLC is not responsible for domain expiration, loss of domain name, or any consequences resulting from a client’s failure to maintain a current payment method on file or failure to pay outstanding balances.
It is the client’s responsibility to ensure their billing information remains current and that invoices are paid on time. Expired domains are subject to the expiration, redemption and recovery terms below.
Twilight I.T. makes reasonable efforts to notify clients of upcoming domain renewals. However, failure to receive a renewal notice does not relieve the client of responsibility for timely payment.
Clients are responsible for timely payment of domain registration and renewal fees. Failure to pay may result in domain expiration, interruption of website and email services, additional recovery fees, and permanent loss of the domain.
Twilight I.T. provides domain registration services through an ICANN-accredited registrar under a reseller agreement. The registrar currently describes an initial renewal grace period of approximately 30 days after expiration, followed, where available, by a redemption period typically lasting 30-45 days. All registrar-published time periods are estimates and are not guaranteed. Actual deadlines, recovery options, and auction or deletion timing depend on the registrar, registry, domain status, and applicable policies. Clients must not rely on a grace or redemption period as an extension of their payment deadline.
Once a domain expires, a $25 administrative renewal fee applies in addition to the domain renewal cost. If the domain enters redemption and remains eligible for recovery, a $450 redemption recovery fee applies in addition to at least one year of renewal. The $450 fee includes all administrative and registrar redemption charges and replaces the $25 administrative renewal fee.
Clients are responsible for applicable renewal and recovery charges. Submitting payment or a recovery request does not guarantee successful restoration.
Expired domains may be auctioned, deleted, or made available for registration by others under applicable registrar and registry policies. Twilight I.T. cannot guarantee recovery or continued availability of an expired domain. Nothing in this provision limits any mandatory renewal or redemption rights under applicable law or registrar and registry policies.
Clients may request a domain transfer or unlock code at any time by contacting us in writing at [email protected]. Twilight I.T. will provide the transfer authorization code promptly, provided the account is in good standing with no outstanding balance. Transfer fees may apply depending on the registrar and domain extension.
Twilight I.T. does not guarantee the availability of any specific domain name and is not liable for the loss of a domain due to registrar error, expiration, or third-party action.
Security
Twilight I.T. makes commercially reasonable, best efforts to secure its hosting environment and the websites it hosts. No hosting provider can guarantee that a website will not be hacked, defaced, infected with malware, or otherwise compromised, and Twilight I.T. does not warrant that any site will remain free of unauthorized access.
Clients are responsible for the security of their own credentials, for any third-party themes, plugins, or integrations they request or install, and for keeping contact information current so security notices reach them.
In the event of a compromise, Twilight I.T. can perform cleanup, restoration, and hardening work at its current standard hourly rate. Remediation is billed as performed and is not included in hosting, maintenance, or subscription fees unless a signed agreement states otherwise. Twilight I.T. does not guarantee that a compromised site can be fully restored, that no data will be lost, or that a site will not be targeted again.
Twilight I.T. is not liable for any loss of data, revenue, reputation, search ranking, or business resulting from unauthorized access to or compromise of a website, server, email account, or third-party service.
Non-Payment
Twilight I.T. provides services in good faith and relies on timely payment to continue delivering quality service. The following terms apply in the event of an unresolved outstanding balance.
Please Note: These provisions exist to protect Twilight I.T. LLC in cases of non-payment and are not intended to be adversarial. We always prefer to resolve billing issues directly and collaboratively.
In the event of an outstanding unpaid balance, Twilight I.T. reserves the right to suspend any or all services, including but not limited to web hosting, email, Microsoft 365 licensing, domain management, and any other subscription-based service, until the balance is paid in full.
Important: Suspension of access does not cancel the service or stop billing. Twilight I.T. continues to incur costs for hosting infrastructure, licensing, and vendor fees during any suspension period. Invoices will continue to be generated for all active services regardless of suspension status until a formal written cancellation is received and processed.
In the event of non-payment, Twilight I.T. reserves the right to lock, suspend, or withhold the transfer of any domain name managed on the client’s behalf until all outstanding balances are resolved in full. This does not constitute a permanent transfer of ownership but rather a temporary administrative hold pending payment.
Any website files, databases, email data, or other intellectual property hosted on Twilight I.T. servers may be restricted from access or download in the event of an unresolved outstanding balance. Access will be fully restored promptly upon receipt of payment in full. Twilight I.T. does not claim ownership of client content and this restriction is solely a collections remedy.
All suspended services, domain access, and hosted content access will be fully restored promptly upon payment of the outstanding balance in full. Twilight I.T. will make reasonable efforts to notify the client of any pending suspension before action is taken. Clients may contact us at any time to discuss payment arrangements.
Service Addendum
The following additional terms apply specifically to SEO & Online Visibility services and supplement the core terms above.
SEO and Online Visibility services are provided on an ongoing, best-effort basis, focusing on improving website clarity, content, and search visibility over time.
No specific rankings, traffic levels, or business outcomes are guaranteed. Search visibility is influenced by factors outside our control including search engine algorithms, competition, and market conditions.
Due to the ongoing nature of the work and time invested, all payments are non-refundable.
Twilight I.T.’s liability for SEO services is limited to the amount paid during the most recent billing period. No liability for indirect or consequential damages.
Acceptance: By engaging SEO & Online Visibility services, or submitting payment, the client agrees to these additional terms in full. Specific commitment periods, cancellation terms, and service scope will be detailed in the service order provided at the time of engagement.
Legal
These Terms are governed by the laws of the State of Idaho.
Any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be resolved exclusively by binding arbitration rather than in court. Both parties waive any right to a jury trial or court proceeding. Arbitration shall be conducted in Bonner County, Idaho, by a single arbitrator mutually agreed upon by both parties. If the parties cannot agree on an arbitrator, one shall be appointed in accordance with the rules of the American Arbitration Association (AAA). The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
The party initiating arbitration shall be responsible for the initial filing fee. All other arbitration costs, including the arbitrator’s fees, shall be borne equally by both parties unless the arbitrator determines that one party’s claim or defense was frivolous or brought in bad faith, in which case the arbitrator may award all costs and fees to the prevailing party.
Either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction solely to prevent irreparable harm pending arbitration. This exception does not waive either party’s right to arbitrate the underlying dispute.
On-site and remote IT support services are not covered by these Terms of Service. A separate IT Services Engagement Agreement must be reviewed and signed before IT work is performed. Contact us to request your agreement.
We’re happy to walk you through anything here. Reach out and we’ll get back to you promptly.